If any order is cancelled, payment against such order will generally be refunded within 15 working days, but the refund process may take more time depending upon the payment service gateway provider’s clauses. Provided that received cashback amount, if any, will be adjusted with the refund amount. The refund will be initiated within the same payment channel i.e., if the customer pays via bKash, then the customer will be refunded through bKash. The customer cannot be refunded via any other payment channel. But TCard retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.

Unfortunately, we cannot offer a refund or exchange if 7 days have gone by since your purchase. Customized Cards (such as Name, Designation, Company Name, Logo engraved) are not refundable. Any kind of damage due to accident, misuse, or abnormal use of TCard by the customer will not be subject to refund as well.

The customer will not be eligible for any cashback/bonus against his principal amount in case of refunds because if the order is cancelled, its related cashback will also be cancelled. TCard is not bound to pay any kind of service charge or cost for the refunded amount.

TCard will process your refund according to the following refund types:

1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.
3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address.

TCard will initiate the refunds through the following modes or through the modes provided via SSLCommerz

Bank Deposit: The bank account details provided must be correct. The account must be active and should hold some balance.

Debit Card or Credit Card: If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by TCard, please contact your personal bank.

bKash / Rocket Mobile Wallet / others: Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.